This airline’s new luggage policy changes might make your holiday

This airline’s new luggage policy changes might make your holiday

We’re not sure what to think…


Ryanair prides itself on its budget flights to Europe, with its tagline being ‘Low fares. Made simple’.

When it was announced that the budget airline would be allowing passengers to take two carry-on items onboard, a bag for the overhead lockers as well as a handbag or rucksack, the love around Ryanair grew. And with the expensive luggage issue out of the way, we were all able to achieve low-cost travel – especially if we bypassed the extortionate onboard sandwiches.

It was devastating therefore when news broke earlier this year that our time was up, with the airline changing its hand luggage rules – and unsurprisingly not for the better.

The new Ryanair baggage policy is two-fold, with an obvious emphasis on getting people to pay to check in their luggage instead of packing light and just using the complimentary carry-on.

It seems however that Ryanair might be about to go back on its policy, set to review its luggage rules.

The January policy for check-in bags seemed positive at first, with the focus being cheaper and bigger. The size of check-in luggage has increased from 15kg to 20kg and the price has actually gone down from €35 to €25.

When it came to cabin bags however, it all went downhill, with new rules implemented at the beginning of the year.

‘Only customers who have purchased priority boarding, flexi plus, family plus or plus can bring both their bags on board,’ the airline announced. ‘Non priority customers can bring one small bag on board and put their normal bag in the hold at the boarding gate free of charge.’

They were quick to point out however that priority boarding only costs €5 at the time of boarding – or can be added for €6 up to one hour before the flight if you have the Ryanair app.

Now however, Ryanair might have to go back on its policy, after too many customers have been checking in bags at the gate.

After originally making the changes to prevent delays, the airline’s CEO Michael O’Leary has admitted that it is instead ‘creating a handling issue, particularly at peak periods.’

‘There are many flights where we’re now having to put 100, 120 gate bags free of charge into the hold,’ he explained. ‘If that continues to build it’s something we may have to look at again.’

It’s just as well, with the new policy unsurprisingly not going down well with the public, with passengers even taking to Twitter to voice their outrage.

‘There was a time when baggage was free so we all checked it in,’ tweeted Derek Jones (@Degsycom). ‘Then they charged to check it in so we took it on board. But there’s not enough room so they charged for that too. So we go back to checking in our bags… but now we pay for it. See what they did? #Ryanair #Genius.’

‘Just had my bag taken off me for not coughing up more money to @ryanair under their new bag regime,’ live-tweeted @SanMiguelMalaga from the airport. ‘The Mr. Nice guy act was never gonna last. It didn’t suit them anyway.’

We’ll have to wait and see what happens.

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Just announced: Alesha Dixon as keynote speaker at our bespoke career conference, Future Shapers Live

Just announced: Alesha Dixon as keynote speaker at our bespoke career conference, Future Shapers Live

Book now for your for a career makeover…

Alesha Dixon

If you’re ready to take your work or business idea to the next level, it’s time to invest in yourself, because you are your best asset. Let Marie Claire help you achieve your goals with an empowering day of networking and career advice from some of the UK’s most high-profile bosses, influencers and motivational coaches.

Join the Marie Claire team at our Future Shapers Live 2018 event, in partnership with Neutrogena, plus a powerhouse line-up of CEOs, entrepreneurs, career coaches and inspiring women who are changing the future of work. Plus, hear from keynote speaker Alesha Dixon at the end of the day discussing the challenges, defeats and big wins of her journey to the top. So what are you waiting for? It’s time to enjoy a day of game-changing talks, workshops and insider advice – all packed into a bespoke programme designed to arm you with the skills, tools and motivation to achieve your potential and reinvent your career.

To read more about Future Shapers Live visit or to book CLICK HERE.

WHEN Saturday 9 June 2018

TIME 9.30am-6.30pm

WHERE Sofitel London St James, 6 Waterloo Place, London SW1Y 4AN

TICKETS £99 and includes lunch, cocktail reception and a goody bag worth over £100 (booking fee applies).

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Things to do in Nassau for the adventure-hungry traveller

Things to do in Nassau for the adventure-hungry traveller

If you want a side of excitement with your suntan…

There’s no denying that the Bahamas’ famed white beaches are absolutely worth flying over for, but there’s a lot to do in Nassau that goes beyond a sun lounger. As the capital of the sun-drenched region, it’s teeming with things to do if you’re in the mood for a more active holiday. (Not that we don’t love lying about with a Piña Colada in hand.)

We’ve done the digging and rounded up three thrill-seeking highlights in the region below. And if you’re feeling the travel bug, you can always head on over to to book a flight to ocean paradise. We’re just saying, a flight goes out five times a week to Nassau from Heathrow Airport…how much annual leave do we have left again?

Brave the Shark Wall

Shark Dive, Nassau

(Photo) ©Bahamas Ministry Of Tourism

(Photo) ©Bahamas Ministry Of Tourism

If you’re looking to get some use out of your old PADI certificate and you don’t scare easily, Nassau is the ultimate shark diving destination. With several dedicated scuba centres, most guided diving tours will take you to Shark Wall or one of three other shark hotspots. You’ll be accompanied by a professional shark feeder who’ll coax the predators out of their hiding places with bait – don’t panic when they get too close for comfort…

Ride the waves

This isn’t your standard boat trip. Head out to Ship Channel Cay to join Powerboat Adventures, where you’ll hop on board a speed boat and live out your aquatic The Fast and the Furious fantasies. The thrilling tour will zip you around a stunning private island at speeds as high as forty miles per hour (so hang onto your hat) and eventually drop you off on Ship Channel Cay’s crystal shores. Once you’ve recovered from your windswept journey, you’ll take things slow with a Nassau-style barbecue lunch and thrill seekers will also have the opportunity to snorkel with nearby reef sharks.

Join the Junkanoo celebrations

These bold national carnivals give the likes of Rio de Janeiro a run for their money. The popular consensus is that it dates back to times when slavery was still rife in the region and enslaved people were given three days to party as hard as they could. The main Junkanoo Carnival takes place on Boxing Day and New Year’s Day, but throughout the year you can definitely expect dance troupes dressed in bright costumes, sick rhythms beaten on traditional Goombay drums and elements of the world-famous Junkanoo Parade sweeping a path around your hotel or through the streets. Not there at the right time? You can always head over to the Junkanoo Museum to get a taste of the festivities – bring your dancing shoes, you’ll want to join in.

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Poldark’s Eleanor Tomlinson on her debut album and adventures in Rome

Poldark’s Eleanor Tomlinson on her debut album and adventures in Rome

Marie Claire caught up with Poldark star Eleanor Tomlinson to talk Gone With The Wind, folk music and hunting for antiques

Eleanor Tomlinson is a woman of many talents. Not content with stealing our hearts as heroine Demelza in BBC drama Poldark, she has now recorded an album of folk classics. Marie Claire’s Victoria Fell spoke with Eleanor to get the lowdown on her life, from her favourite filming locations to the importance of always wearing sunscreen.

‘I live in south-west London, and it’s great to be slightly further out of the city. I’m really into decorating and my flat is filled with antique pieces, like my gramophone. There’s an incredible antiques fair at Kempton Park twice a month, where you can find a real steal – I recently picked up a beautiful 40s bust there.’

‘I’ve got to film in some amazing places, like Rome a couple of years ago, which was a fabulous city to explore. On the same job, I went to Lithuania and one of the other cast members and I borrowed scooters, so we took off into the mountains. We were lucky with Poldark, too. There aren’t many other places like Bodmin Moor with wild horses roaming around.’

‘The film Gone With The Wind has been a firm favourite of mine since I first saw it as a child. I like that it’s a love story that has a strong and powerful woman at the forefront. I think Scarlett O’Hara is one of the best literary characters ever created, and I’m such a fan of Vivien Leigh.’

‘Music has always been a big part of my life. My mum and brother are both professional singers. When we were kids, they’d get up and entertain at family parties. I don’t consider myself a singer, but I got the opportunity to record an album of folk covers with [Poldark soundtrack composer and Oscar winner] Anne Dudley, which was great fun.’

‘Making sure I use hair and make-up products that are cruelty-free is important to me. Pai does some great skincare, The Body Shop is lovely and I like the lip glosses and colours by Hourglass Cosmetics. My go-to product is Actinica, which is a really powerful sun cream. It’s lovely to wear underneath make-up and gives your skin a glow. I apply it every day – anything to stop the premature ageing.’

‘I enjoy mixing up my style. Karen Millen recently gave me an amazing fringed leather jacket. If I’m going to a red-carpet event, I work with Nisha Grewal, a fabulous stylist who helps me create the whole look, like the one I wore to the BAFTA TV Awards. It was a silver metallic dress with beading by Naeem Khan.’

‘My signature scent is Chanel No5 L’Eau. I grew up with my mum wearing the original and she bought me this newer version for my birthday last year. It’s a beautiful perfume.’

‘I try not to be on my phone too much unless it’s for work, but I’m into an app at the moment called 1SE (1 Second Everyday). It uses your calendar to access photos and videos, so for each day of the week you can add a clip, which eventually plays back in a long video.’

Eleanor Tomlinson’s album Tales From Home is out on 8 June.

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Meet Dolly Pawton our fabulous correspondent

Meet Dolly Pawton our fabulous correspondent

And get ready to ask yourself, ‘What Would Dolly Pawton Do?’

Dolly Pawton Marie Claire Columnist

Dolly Pawton 1.27pm Oxford St.

Let me just adjust my crown. Okay, I’m ready.

Now let’s get the uncomfortable intros out of the way so I can tell you what happened to me this morning.

I am Dolly Pawton, a.k.a Kween. A hundred+ thousand of you will already know that via my Instagram but for those of you that have been under a rock or too busy buying a hat for the royal wedding, I am going to be your new BFF. I know, how presumptuous of me, but trust me you need me!

Kween’s need to stick together.

It’s the year of the woman and I want to start a girl gang of women aggressively supporting other women. So hands up if you want in, because if we get enough people were totally getting jackets made like a biker gang!

I am here to break down barriers and that’s a big statement for a smaller than average in size Marie Claire columnist, but what you need to know is there is nothing average about me.

I have a zero f*cks attitude, always looking as hot as hell and living an existence of cocktails and daily caffeine.

Still searching for that one to grind my bean. Yes that’s right I’m single because I’m so over having to guide f*ckboys to the spot. I’m not a compass ffs. I’m a busy working woman. I’m about self love and I’m giving it a whole new meaning.

I am going to lead you to caring more about yourself, less about bullsh*t and you may even surprise yourself on how well positioned that crown sits.

So welcome to your new fashion, lifestyle, lgbt+ and sex go-to. And, a message for the haters, those who thought I couldn’t get my paw in the door – well, here I am bitches!

I’ve done all the talking and now it’s your turn. With every column I will be doing a Dear Dolly. Which is your chance to ask me anything.

PSA: BIG NEWS!!! I can finally break my silence after months of feeling like Kylie Jenner hiding stormi from the world. 😜This news is GOALS and a dream come true!! I can now reveal that you’re looking at the new MARIE CLAIRE columnist!!! #YasKween 🙌 @marieclaireuk As far as zero f*cks go, looking hot as hell and drinking cocktails on a regs this column will be bringing more of that – more sass, sex talk, everything LGBT+ and more fashion and London lifestyle than ever. I will also be doing a regular WWDPD! What Would Dolly Pawton Do? in a “Dear Dolly” write in! 😜 So if you need relationship advice, help with life dramas or any burning questions, I’m here to give you the realest talk. You know I don’t sugar coat shit 💁‍♀️ I am really excited to get started and my first column will be launched in a fortnight. 🙌 Dolly fam, thank you for being patient cause nobody likes a tease, but you know I do it so well. 😉 This next part of my journey wouldn’t be possible without you. Your continuous love and support is truly incredible. ❤ Not one to follow in anyone’s footsteps, but throw the Manolo’s over Carrie 👠 as London’s very own fashion Icon is taking over! 💁‍♀️ #DamnStraight #BossBitch #DollyAndAnotherCity #DollyPawtonForMarieClaire #Fashion #Columnist

A post shared by ᗪOᒪᒪY ᑭᗩᗯTOᑎ™ (@dolly_pawton) on Apr 27, 2018 at 5:58am PDT

WWDPD! ‘What would Dolly Pawton Do?!’

Nothing is off limits so consider me your Dollylama (spiritual guru) here for all the real talk. Write in at

Don’t worry you can be anonymous!

Oh and about this morning…. I can’t be the only one that has been eagerly awaiting all bloody week for that one delivery to forget to put clothes on to answer the door! Let’s put it this way, unlike my ex, I think my next package will come on time!

But for now I’m left a with a cocktail and contemplation….

London love

Dolly Pawton xx

PS: Is forgiveness ever possible?

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Three in four Brits are ‘overwhelmed or unable to cope’ with stress

Three in four Brits are ‘overwhelmed or unable to cope’ with stress

Happy Monday.

british stress levels

It’s mental health awareness week and, well, it’s off to a bleak start. A study called Stress: Are we coping? looked into whether or not people in the UK were handling stress well and the answering was a resounding no.

The study, commissioned by Mental Health Foundation, looked into how stress affected over 4600 adults in the UK and found that 74% of people at one point felt that they were ‘overwhelmed or unable to cope’. On top of that, 82% also revealed they faced high levels of stress at some point in a regular week and eight percent ‘that felt stressed all the time’.

Apparently, women are generally more stressed than men (89% versus 76%) and there was also a worrying trend of African-Caribbean women in particular facing high levels of stress, which the charity claimed was ‘linked to reported incidents of racism’.

The charity’s survey also revealed that more than a third of people (32%) had experienced suicidal thoughts and feelings as a result of their stress, with 16% self-harming as a result of it.

The foundation’s study was accompanied by recommendations on managing stress levels nationwide, with a set of seven guidelines for the government and health/social care professionals. They included changing the way health and social care professionals react to stressors in patients, which included a ‘compassionate and trauma-informed response’ and introducing ‘mental health literacy’ as a compulsory part of teacher training.

Much of the stress in the report circled back to the workplace, as they reported that half a million people were suffering as a result of it. Unsurprisingly, London has previously been cited the most stressed city in the UK with rigorous overtime and horrific commutes while on the other hand Doncaster was as stress-free as a British city comes.

Accordingly, another big recommendation was that two mental health days should be introduced for public sector workers and pressure on employers to identify and address ‘psychological hazards’ in the workplace.

For those struggling with mental health issues, the Samaritans provide 24/7 support on their hotline 116 123 and can also be emailed at

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The best natural and organic beauty brands to buy now

The best natural and organic beauty brands to buy now

Organic skincare that’s good for you (and the environment)

natural beauty

The UK’s organic beauty sector, including organic make up, is booming, and considering that your skin is your largest organ, it’s no surprise people are thinking more about what they’re actually putting on it.

Soil Association‘s latest market report reveals the UK organic market is now worth a whopping £2.2 billion, the most its ever been. Organic now accounts for 1.5% of the total UK food and drink market.

Non-toxic ingredients and brands are on the rise, thanks to people’s awareness of the ingredients they’re consuming, and what they can do to your body and to the earth. For example, this cult organic beauty product was out of stock for the longest time and we’re sure a few are going to work their way into our Black Friday beauty deals page.

So if natural beauty is your thing, this is how to differentiate between ‘natural’ and ‘organic’ and everything in-between. Remember, if you’re after strictly organic products, make sure to keep a look out for the Soil Association logo which will tell you the exact percentage of organic ingredients in that specific product

Organic beauty

Health and Beauty Business Development Manager Lauren Bartley from the Soil Association Certification tells us exactly what ‘organic’ means:


No toxic chemicals

No parabens

No synthetic fragrances

No nano particles

No animal testing

And when you buy organic products, you’re supporting organic or natural ingredients, sustainably sourced ingredients, sustainable manufacturing processes (no harsh processes used to create products), biodegradable packaging and protection of wildlife and the environment.

Natural beauty

Although ‘natural’ has sadly become an unregulated term in the market, it should technically mean that the product is not made of synthetic ingredients – so basically that none of the ingredients were born in a lab. But, this term isn’t as regulated as organic so it’s important to use brands you can trust actually are natural.

And, genuine natural and organic beauty (namely skincare) doesn’t need to be boring or expensive, so we’ve rounded up the best natural and organic products to add to your beauty bag from the multi-purpose balm that can be a moisturiser and a highlighter to the night mask that’s perfect to put on before a flight.

Scroll on for your essential guide.

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Waxing at home for beginners – Everything you need to know

Waxing at home for beginners – Everything you need to know

Proof that you can get salon results in the comfort of your own home

Waxing Strips

Summer is (almost) here and for a lot of us, that means turning to hair removal methods like waxing for smooth pins and a hairless bikini line.

Waxing may not be the least painful option, but it is quick and yields longer-lasting results than your razor will.

Read on to master the art of at-home waxing, from lower leg to full-on Brazilian.

Using wax strips at home

‘Making sure you have time, tools and the correct preparation are essential,’ says Nair‘s Beauty Expert Nichola Joss.

‘Nair Japanese Cherry Blossom Wax Strips require no external heating so you can simply place the strip on your legs and achieve smooth skin effortlessly.

Nichola adds that the number one thing you should remember while waxing yourself is not to rush it. ‘Take the time, make sure you have all the tools you need and prep the skin.

‘Cleansing and exfoliating can help to ensure the skin is prepared for waxing, giving you better results. If you need to exfoliate the skin do this 24 hours before.

So, what do you need to do to ensure a fuss-free DIY waxing session at home?

‘On the day, cleanse the skin with a fragrance free non oily product and ensure your skin is dry,’ Nichola advises. ‘Take your time and do one strip at a time, ensuring you gently apply to the skin. Remember to remove as instructed.’

Waxing strips need to be pulled from the skin in a single, quick move – peeling them off will be uncomfortable and won’t remove the hair effectively.

‘After you have waxed the desired area, gently apply an oil and lightly massage into skin,’ Nichola adds. ‘Wait 24hrs before applying any self-tan.’

Nair Japanese Cherry Blossom 7-in-1 Ultra Body Wax Strips, £3.48, Superdrug

waxing strips

Buy Now

Leg waxing and eyebrow waxing are both pretty self explanatory, but some hair removal procedures using wax have slightly more ambiguous names.

Hollywood waxing

This kind of waxing involves removing ALL the hair; bikini line, vulva, butt crack, the works.

It’s not an easy one to do DIY so, we’re calling it: you’d have to be mad to do your own Hollywood wax at home. The logistics of removing all hair from your nether regions without causing yourself injury just isn’t worth it.

Brazilian waxing

Brazillian waxes are very similar to Hollywood, except usually a small, visible strip of hair is left on the vulva (the external part of your lady garden). Again, unless you’re a pro, we don’t really recommend you try this one at home.

Bikini waxing

Removing hair from your bikini line, on the other hand, is pretty straightforward.

For a successful DIY bikini wax, pull the skin taut, apply the wax strip, press firmly and use the warmth of your hands to soften the wax if necessary.

After that, it’s a case of just gritting your teeth and pulling away quickly.

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It’s going to basically be impossible to book a room in London or Windsor over the Royal Wedding weekend

It’s going to basically be impossible to book a room in London or Windsor over the Royal Wedding weekend

£30 for a parking space? No thank you.

london royal wedding
Moritz Wolf/imageBROKER/REX/Shutterstock

It’s no surprise that next week is going to be the biggest weekend of the year (maybe even the decade) for diehard royalists. Major Meghan Markle and Prince Harry stans are turning out in full force from all over the world and it turns out that if you’re planning to stay in Windsor or London for the festivities, it’s going to get a little crowded.

Airbnb released data recently that revealed Windsor bookings for the weekend were projected to rise by 194%, a welcome tourism boom if not a little inconvenient for the people that live there. Given that Prince Harry and Meghan Markle’s wedding will be taking place in Saint George’s Chapel at Windsor Castle, the city’s biggest landmark, it makes sense that people want to be as close to the action as possible.

london royal wedding

Geoffrey Swaine/REX/Shutterstock

According to the Windsor Observer, The Royal Borough be raising prices to a steep £30 at a 6,000 bay car park for all those driving in on the day and unfortunate residents. Airbnb hosts are also predicted to make a killing over the weekend, as projected collective earnings for Windsor over the weekend could exceed £126, 000.

It’s not just Windsor getting a major boost, as it’s expected that 40,000 people will be flocking to the capital to join the inevitable London street parties. Generator Hostels have revealed that London has seen a huge spike in bookings and especially from millennial fans. In fact, an eye-watering 72% of all their reservations over the weekend were specifically from the age group and 62% of those were made by women.

meghan markle dad internet cafe

Alexi Lubomirski/REX/Shutterstock

While British royalists made up a quarter of Generator’s bookings, funnily enough the hotel chain saw the biggest surge in bookings from France with numbers up by 170%. (There must be a lot of Suits fans out there.) Germany followed closely behind with an increase of 126%, followed by Canada (120%) and America (100%).

Generator’s Jason Rieff said, ‘Here at Generator we are really looking forward to the Royal wedding. It’s becoming a global event with people from all over the world travelling to London to stay here and be able to say they were a part of it. Sales of beds are up YOY for the wedding weekend and excitement is growing by the day.’

If you’re over the Royal Wedding and just want to get out of England, you’re in luck though. Couples who are called Meghan and Harry can score a free night’s stay at any of Generator’s hostels across Europe if you email And if you just can’t tear yourself away from royalty, British and Canadian couples can also score a 30% discount on any food and drink in Generator London over the Royal Wedding weekend.

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Shackelia Jackson: ‘People thought I was obsessive, but that activism helped me to heal’

Shackelia Jackson: ‘People thought I was obsessive, but that activism helped me to heal’

Human rights defender Shackelia Jackson is next in our Women Who Win series, fighting against police violence and brutality in Jamaica…

Shackelia Jackson

Additional reporting by Victoria Fell

Next in our #WomenWhoWin series is Shackelia Jackson, who refuses to give up in her quest for justice after the death of her brother, Nakiea, who was shot and killed by police in 2014. They had been searching for a ‘Rastafarian looking’ robbery suspect – Nakiea fit the description and so was shot dead in his small restaurant.

The case against the officer who shot Nakiea was dismissed in 2016, after one of the key witnesses did not attend court. According to Amnesty, he was too afraid of what might happen afterwards: in 2015, 8% of all murders committed across Jamaica were at the hands of law enforcement officials.

‘We are scared of the police, of their very presence,’ explained Shackelia.

Not only has Shackelia had to deal with her grief, she has also faced intense intimidation from the police and an unresponsive legal system.

Still, she refuses to be silenced.

Our Women Who Win interview series celebrates strong and inspirational female trailblazers, shaping the future for us all, and Shackelia Jackson and her fight for justice is that in a nutshell.

Shackelia has been fighting not just on behalf of her family, but for others in the same situation. As she puts it, ‘I became a beacon of hope’.

We sat down with Shackelia to talk about the legislative change achieved by her tireless campaigning and her hopes for the future.

What was your upbringing like?

‘I was raised in the inner-city in a large family, it was a really small community, very tight-knit. I didn’t even have a key for my house, that’s how much it was always open and accessible. It was a space of love and a space where our parents allowed us to dream: there wasn’t really any social limitations. We really represented what was right about Jamaica and could have been the model for what leaders talk about in terms of their vision for the inner city.’

How did that change after the death of your brother?

‘It wasn’t as if there was a gradual progression. We went from being this happy, safe space, where there were no feelings of vulnerability, to a very paranoid space. The community felt like prisoners.’

Shackelia Jackson

Credit: Richard Burton/Amnesty International

What made you dedicate your life to the cause?

‘I never said, “Okay, I’m going to do this” or realised anything; I was just on autopilot. I worked every single day until my phone crashed, I tried to engage with the authorities in terms of understanding the procedure, I took a year off from school. I became a genuine servant of the process: everything I did was peripheral to this. Maybe people thought I was obsessive, but that kind of activism was helping me to heal. I was learning to take care of myself.’

What keeps you motivated?

‘I have three brothers to also live for and protect, and to ensure that if a police officer were to stop one, [they’ll] always remember that they have a Shackelia. So, unless [the police officer] is prepared to go through the process, he might not be as fortunate as the previous officer.

On a daily basis, I get phone calls and texts saying, “This is happening, I am fearful of this police officer, what can I do?” I have become a source of protection, and a source of information, who people feel will take them to a place of hope. This experience has allowed me to really own and come into my purpose. The worst really brought out the best in me.’

Credit: Richard Burton/Amnesty International

What has been your biggest achievement?

‘I’ve become a better person. The need to be more socially aware and socially conscientious is often there, but we don’t do anything about it. I’ve invested in my education and I’m dreaming for a sound mind to be able to continue this process, to drive it towards the results where things are now documented and in policies, and we are holding people accountable.’

What active legislative change do you want to see?

‘I would like to see change in terms of how a crime is processed and how police officers are treated after being charged with a crime: it’s almost as if they haven’t broken the law. I’m comfortable with policy changes, but we need legislative changes that are there, on the books, to ensure accountability and transparency. The police have the same training as they did in the 1960s and it needs to evolve to suit 21st century society.’

Have you seen the effects of your work reflected in the law?

‘I’ve been told, “Your brother has saved many.” That was kind of a double-edged sword: I was happy that the writing is now on the wall but if we’re working according to policies and procedures, it should not have come to that point. It means that there are still systemic issues that need to change and promises that were not fulfilled, so we’re continuing to work towards achieving these. But [people] know there is a Shackelia now.’

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